Many businesses prefer to outsource IT services from third party companies that offer excellent support services. The major benefit of outsourcing your IT services is that you will be able to concentrate on your core business and leave the IT problems to be sorted out by experts. Below find factor to consider while choosing the right service provider.
1.close proximity to your business premises
It is recommended that you should choose an IT service provider that has offices in your local town. This will ensure that, they can visit your offices on short notice and sort out any problems that you may be experiencing. Although IT support has evolved and there are many remote tools that can be used to connect to a desktop on your company server or any other computer. Not all computer problems can be sorted out on a remote session. For instance, in case of a server power supply failure, a remote session will never sort out such an issue. For this reason ensure that you choose IT service providers in Sydney
Like they say reputation is everything. IT support companies that offer excellent services often try to maintain that reputation and will go out of their way to maintain such a positive image. It is therefore a good idea to ensure that you hire IT service providers who have a good positive reputation
3.Technical certificationsBefore you hire IT service providers, you should ensure that the service provider has the capability to sort out your IT issues. One of the ways to ensure that they can offer you good services is if they have well trained technical support engineers who have received various IT certifications such as Cisco, ITLI, MCSE, MCITP, CCNA, CISM, CISA and CCNP among other certification. In addition the company should be a Microsoft partner or Cisco partner among other leading vendors.
Ensure that you a hire IT service providers, which will offer you reliable services. The company you hire should be able to respond to your requests in a timely manner. It is a good practice to hire a company that offers IT support services on a 24 / 7 hour basis. This will ensure that your IT problems can be sorted out at any time of day or night.
5. Excellent customer services
You should choose a company that offers excellent customer support services. Companies that will answer your support call with a smile and reply to your emails in a timely manner. Most IT service providers in Sydney offer good technical support but their customer service is not up to standard. The customer service skills are useful in handling dispute and complex technical issues.
6.Add on services
The IT service providers that you hire should offer you more than IT support; they should be in a position to offer you advice on emerging technologies as well as consultancy services on various IT issues. Most of the IT service providers in Sydney offer this service at a cost. If you can hire a company that offers you free advice, it would be a very good deal.
7.Use of advanced technologies
There are many technologies that can be embraced by IT service providers to ensure that they offer you excellent services. For instance, they can use a wide variety of remote desktop connection tool to sort out software related issued. The use of such advanced technologies will ensure that IT issues in your IT environment are sorted out in a timely manner and will save you the time wasted while waiting for a technician to arrive. This will boost the productivity of your employees and have a positive impact on your business.
At TroubleShootingExperts, we offer comprehensive IT support services that factor in all the aforementioned factors. This has given us a competitive edge over our competitors and has ensured that all our clients are satisfied. Indeed most of the clients are happy with our services and have continued to recommend our services to other companies.
"Troubleshooting Experts has been providing (outsourced) IT services to our business for quite some time now and I have to say it is, in my opinion, the only way to go for SME's. From procuring and configuring our hardware and software, advice on Ethernet – speeds, bandwidth, limits, data protection via back-up, cloud computing solutions/options all the way through to VOIP, I can honestly say we are always on the front foot.As our accountant, you can see how efficiently we achieve this from a cost perspective… and as I explained to you yesterday, we have not had a single issue with virus or any other downtime with our IT since we opened the doors in Feb 2010."